**Experienced Customer Relations Specialist – Delivering Exceptional Service at arenaflex**

At arenaflex, we're passionate about providing an unparalleled shopping experience for our customers. As a leading athletic-inspired fashion retailer with over 1,100 stores across the country, we're committed to delivering exceptional service and building lasting relationships with our customers. We're seeking an experienced Customer Relations Specialist to join our team and help us achieve this goal. **About arenaflex** arenaflex, headquartered in Birmingham, Alabama, has a rich history of convenient locations, personalized customer service, and access to coveted footwear, apparel, and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. With a strong presence in small and mid-sized communities, we're dedicated to providing a unique shopping experience that sets us apart from the competition. **Job Summary** As a Customer Relations Specialist at arenaflex, you'll play a critical role in ensuring high levels of customer satisfaction by assisting stores and customers with the timely resolution of problems or concerns via phone and email communication. You'll act as an intermediary between the stores and customers, responding to inquiries and reviews received through social media and other platforms. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! **Key Responsibilities** * Receive and respond to incoming phone calls and emails in a timely and professional manner * Help answer customer questions and/or resolve issues such as refunds, overcharges, lost or stolen packages, reward points balances, returns and exchanges, complaints, and other service or product issues * Coordinate with stores and other internal departments as needed to answer questions and resolve or prevent problems * Coordinate customer fulfillment as needed when a store closes (e.g., computer problems, weather-related issues, staffing issues, etc.) causing that location to be unable to work orders * Upon receiving notification of closure, "kick" all orders that have been accepted, opened, picked, or pulled to another store to be fulfilled * Assist with customer interactions and/or issues received through social media platforms * Respond via email to customer reviews and inquiries received through Bazaarvoice * Assist e-commerce customers as needed by cross-selling, upselling, and suggesting add-on sales * Review and stay up to date on all relevant arenaflex policies, procedures, and products * Protect company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk **Supervisory Responsibilities** As a Customer Relations Specialist, you'll be working independently, but you'll have the opportunity to collaborate with other team members and departments to resolve customer issues and improve our services. **Qualifications** * One to three years of call center, customer service, or related experience * Retail industry experience preferred * Experience with call center and/or contact management systems preferred * Strong communication and problem-solving skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Proficiency in Microsoft Office and other software applications * High school diploma or equivalent required; associate's or bachelor's degree preferred **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with other departments * Proficiency in Microsoft Office and other software applications * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills and a passion for delivering exceptional service **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Relations Specialist, you'll have the opportunity to: * Develop your customer service and problem-solving skills through ongoing training and development programs * Collaborate with other departments and teams to improve our services and processes * Take on additional responsibilities and contribute to the growth and success of our company * Participate in performance-based bonuses and recognition programs * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment and Company Culture** At arenaflex, we're passionate about creating a positive and inclusive work environment that supports the growth and well-being of our employees. Our company culture is built on the following values: * Customer Focus: We're committed to delivering exceptional service and building lasting relationships with our customers. * Teamwork: We believe in the power of collaboration and teamwork to achieve our goals and objectives. * Innovation: We're always looking for new and better ways to improve our services and processes. * Integrity: We're committed to doing the right thing, even when it's difficult or challenging. * Respect: We value and respect each other's differences and perspectives. **Compensation, Perks, and Benefits** As a Customer Relations Specialist at arenaflex, you'll enjoy a competitive salary and benefits package, including: * Medical, dental, and vision insurance * 401(k) matching * Paid time off * Performance-based bonuses and recognition programs * Comprehensive training and development programs * Opportunities for career growth and advancement **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, through our online application system. We can't wait to hear from you! Apply Job! Apply for this job