**Experienced Customer Onboarding Manager – China**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a pioneering all-in-one payroll and HR platform for global teams, as our Customer Onboarding Manager in China. At blithequark, we're revolutionizing the way businesses operate globally by providing a seamless platform for HR, payroll, compliance, benefits, performance, and equipment management. Our vision is to unlock global opportunity for every person, team, and business, and we're looking for talented individuals like you to help us achieve this mission. **About blithequark** blithequark is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. With a workforce of 5,000 spanning over 100 countries, speaking 74 languages, and bringing a connected and dynamic culture that drives continuous learning and innovation for our customers, we're a team that's passionate about making a difference. **Why Join blithequark?** As a Customer Onboarding Manager at blithequark, you'll be part of a high-performing team that's dedicated to delivering exceptional customer experiences. You'll have the opportunity to work with a diverse range of clients, from small startups to large enterprises, and help them navigate the complexities of global payroll and HR management. Our momentum is reflected in our achievements and customer satisfaction, with recognition from top industry leaders such as CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and Y Combinator's top companies list. **Key Responsibilities** As a Customer Onboarding Manager, you'll be responsible for: * Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion. * Product Expertise: Become a blithequark expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape. * Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with blithequark's best practices. * Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal blithequark peers, driving continuous improvement. * Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices. **Qualifications** To succeed as a Customer Onboarding Manager at blithequark, you'll need: * Fluent level of Chinese/Mandarin and English * Experience: 2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains. * Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague. * Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps. * Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members. * Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients. * Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers. **Bonus Points** If you have: * Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus. * Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones. * Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight, **Total Rewards** At blithequark, we believe in fair and competitive pay that meets our employees where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you'll enjoy include: * Stock grant opportunities dependent on your role, employment status, and location * Additional perks and benefits based on your employment status and country * The flexibility of remote work, including optional WeWork access **Equal Opportunity Employer** blithequark is an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. **How to Apply** If you're a motivated and experienced professional looking for a new challenge, we invite you to apply for the Customer Onboarding Manager role at blithequark. Please submit your application through our careers page, and we'll be in touch to discuss your qualifications further. **Note** We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: Apply for this job