**Experienced Customer Experience Concierge – Centurion Lounge Ambassador**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge within the Centurion Lounge Network, you'll play a vital role in making Membership come to life every day. If you're passionate about delivering extraordinary service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we invite you to join our team of dedicated professionals. **About arenaflex** arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our company values are built on a foundation of integrity, teamwork, and a passion for delivering the world's best customer experience. As a colleague, you'll be part of a diverse and inclusive community that values your contributions, leadership, and impact. We offer a unique and meaningful career journey, with benefits, programs, and flexibility that support you personally and professionally. **Job Description** As a Customer Experience Concierge, you'll be the face of arenaflex to our Card Members, acting as an ambassador of the brand. You'll work closely with your colleagues to deliver superior service, excite our customers, and deepen their relationship with arenaflex. Your passion for delivering extraordinary service, combined with your exceptional communication skills and proactive solutions, will make you an invaluable asset to our team. **Key Responsibilities:** * Welcome and provide access to Card Members upon arrival at reception * Take ownership of the customer's experience from beginning to end, ensuring a seamless and memorable experience * Create innovative ways to resolve customers' issues or concerns, ultimately making loyal enthusiasts out of our Card Members * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations, travel consultation, and minimal reservation assistance * Accommodate the needs of our Card Members by partnering with our food and beverage lounge partners **Lounge Hours of Operation:** * 05:00 AM – 11:00 PM, Monday – Sunday * Hours are subject to change due to business need **Qualifications:** * Minimum of 1 year recent experience servicing premium customers * Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * Ability to listen to the customer's needs, offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * Ability to rely and collaborate with colleagues, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and be resilient * Ability to work flexible shifts, including nights, weekends, and holidays * Light to moderate lifting may be required for certain job tasks **Salary Range:** * $20.00 to $22.12 hourly + bonus + benefits **Benefits:** * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Company Culture:** * arenaflex is committed to creating a diverse and inclusive work environment that values your contributions, leadership, and impact. * We prioritize your physical, financial, and mental health through each stage of life. * Our company culture is built on a foundation of integrity, teamwork, and a passion for delivering the world's best customer experience. **How to Apply:** If you're passionate about delivering extraordinary service and have a knack for problem-solving, we invite you to apply for this exciting opportunity. Click the link below to register your interest and submit your application. Apply Now! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **Pay Transparency Policy Statement:** arenaflex is committed to transparency in our compensation practices. For more information, please visit our website or contact our HR department. **Know Your Rights:** arenaflex is committed to providing a safe and respectful work environment. For more information, please visit our website or contact our HR department. **Employment Eligibility:** arenaflex requires employment eligibility to work with us in the U.S. We will not pursue visa sponsorship for these positions. Apply for this job