Entry-level Customer Success Manager at VC-backed startup ($60k-$90k base salary)
Tangent is a VC-backed startup that helps job seekers by connecting them directly with future colleagues for mentorship and referrals. The Entry-level Customer Success Manager will focus on building strong relationships with customers to ensure satisfaction and drive retention and growth. Responsibilities You'll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service Your role combines customer support, account management, and proactive engagement to drive satisfaction, retention, and growth Skills You must be able to work in the US without needing sponsorship/visa Be able to work in office or hybrid in NYC Excited by the opportunity to connect with mentors and get referred Experience in account management, customer support, sales, training, and project management Strong relationship-building, problem-solving, and communication skills Backgrounds in consulting, SaaS, or marketing can also be valuable, especially if they involve helping clients achieve their goals Highly proactive and willing to learn Excellent communicators (written or verbally) Happy working in a fast-paced environment Natural relationship-builders Motivated and driven to achieve outcomes Company Overview Making employee referrals work for everyone It was founded in 2022, and is headquartered in London, England, GBR, with a workforce of 2-10 employees. Its website is