Enterprise Application Lead (Remote)

Vision: Catholic Leadership Institute (CLI) sees a world where each individual understands their God- given mission in life and is doing their best to fulfill it; a world where Catholic leaders are influential voices in society; a world where Jesus' example of loving, servant leadership is modeled in every family, workplace, parish, and community. Purpose: CLI provides bishops, priests, deacons, religious, and lay persons in the Catholic Church with world class, pastoral leadership formation and consulting services that strengthen their confidence and competence in ministry, enabling them to articulate a vision for their local church, to call forth the gifts of those they lead, and to create more vibrant faith communities rooted in Jesus Christ. Position Summary: CLI seeks a service-oriented and disciplined Enterprise Application Lead to support the organization's core operational and client-facing applications. This is an experienced, hands-on role focused on stewardship, responsiveness, and practical execution. The Application Lead ensures that our team can rely on platforms without interruption and that new tools, features, and integrations are deployed cleanly, tested thoroughly, and supported with clear documentation. This role sits within a small, collaborative technology team. The Application Lead reports to the Chief Operating Officer and works closely with, and is supported by, the IT Director, Salesforce Developer, Client Portal Developer, and QA Engineer contractors. The ideal candidate approaches their work with a strong customer-service mindset. They take pride in helping colleagues succeed, streamlining day-to-day workflows, and ensuring users have a smooth, frustration-free experience across CLI's systems. Reliability, follow-through, and a calm professional presence are essential. Qualifications: • Practicing Catholic with a deep love of the Roman Catholic Church • 3-6 years of experience supporting or administering CRM, LMS, coaching, PSA, or related SaaS systems • Practical experience with Salesforce or an equivalent CRM • Strong technical troubleshooting skills and familiarity with modern SaaS ecosystems • Skill in working directly with users and delivering clear, friendly, and professional support • Experience with structured testing, change control, and release management • Enjoys helping others succeed and improving internal efficiency • Communicates clearly and maintains composure under pressure • Comfortable collaborating with technical partners and non-technical users alike and is adept in translating concepts between the two Preferred Relevant Experience • Experience with Salesforce and Certinia PSA • Familiarity with Tovuti LMS, Simply.Coach, MailChimp, Jira, Asana, or Raiser's Edge • Experience supporting custom platforms in coordination with external developers • Strong Excel skills; comfort with formulas, pivot tables, and data cleanup • Ability to read and write moderate SQL queries • Understanding of M365 administration fundamentals • Experience in nonprofit, coaching, or education environments KEY RESPONSIBILITY AREAS Area Key Responsibilities Platform Stewardship, Training, & Support • Serve as operational co-owner for Salesforce, Certinia PSA, Tovuti LMS, Simply. Coach, Jira, Asana, MailChimp, the CLI Client Portal, Raiser's Edge, and M365 tools • Provide frontline support: triage issues, diagnose root causes, and resolve or escalate efficiently • Maintain user accounts, permissions, and access-control policies across platforms • Deliver onboarding support for new staff; prepare practical resources for quick adoption of CLI systems • Develop clean, user-friendly internal guides, SOPs, and best practices • Maintain an internal knowledge base to strengthen organizational continuity System Enhancements & Rollouts • Identify recurring user needs and propose improvements that reduce friction and enhance usability • Implement new features, configurations, automations, and integrations in coordination with the IT Director and external developers • Design and execute structured testing plans; verify that new releases and vendor updates function correctly • Coordinate pilots and phased rollouts; communicate changes to staff clearly and professionally • Maintain version histories and change-management artifacts Vendor & Partner Coordination • Work directly with platform vendors and external developers to resolve bugs, clarify requirements, and ensure timely fixes • Track open issues and maintain organized records of progress and outcomes Data & Governance • Perform light data analysis for quality checks, error resolution, and operational reporting • Prepare queries, exports, and validation checks across CRM, PSA, LMS, and Client Portal data • Participate in roadmap planning and assist the IT Director in prioritizing enhancements CRITICAL SUCCESS CRITERIA Self-Assurance and Humility: Has deep trust in the Lord and in one's ability to meet most challenges. Inspires self and others to fulfill commitments and achieve a positive outcome. Does not seek personal recognition but is committed to the success and growth of others. Makes it about the other person rather than about self. Invites others to more fully participate and open up. Understands that "I have to do it myself and I can't do it alone." Values excellence and is committed to lifelong growth in holiness, confidence, and competence. Comfortable with Ambiguity: Has ability to 'go and figure it out' when all necessary information is not available. Is willing to make quick decisions even without all the facts. Handles deviations from routine without assistance; readily accepts changes in procedures, assignments and priorities. Takes change in stride; adapts, improves and overcomes obstacles and challenges. Can balance competing priorities in assignments. Doesn't dwell on the negative or downside of things or decisions. Resilient Drive: Has the ability and energy to do what it takes to be faithful to God's call and to one's unique role in service to the CLI Vision and Mission. Is motivated to achieve his/her goals and to support the goals of the organization, knowing that that will require effort, flexibility and skill. Anticipates problems and obstacles and brings resourcefulness and a "can-do-spirit" to both short and long-term goals and tasks. Finds satisfaction in the living out of one's purpose and values and in the effort it takes to achieve one's key responsibilities and SMART Goals. Is committed to the development and training that it will take along the way. Apply tot his job