Dutch B2B Technical Support Advisor (part-time, remote)
Hello Dutch Tech - Gurus Are you looking for a career change with a forward-thinking global organization? Then, come be part of an award-winning company and join a successful team that will boost your career! ManpowerGroup on behalf of its client, a global technology and services leader is looking for highly dexterous and digital-savvy Dutch speakers to work part time, 20 hours per week. HQ Location: Athens Working Model: Fully remote ️You will be reporting to Technical Support Supervisor What you will do: • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Management of incoming video-calls • Build sustainable relationships of trust through open and interactive communication • Keep records of customer interactions, process customer accounts and file documents • Ask probing question to identify the technical issue faced by the end user and support with the troubelshooting steps needed • Work 3 days per week; Monday & Wednesday 10:00-18:00, Friday 10:00-14:00 FIXED SCHEDULE Requirements What we are looking for: · Native or near-native Dutch speakers · Fluency in English · Clear Communication Skills · Tech savvy/Knowledge of MS office tools · Enthusiastic, patient, empathetic, multi-tasking and communicative Benefits Competitive compensation Rewarding bonus scheme ✅ Permanent contract Private health care benefits All candidacies will be treated with strict confidentiality. If you feel this role is for you, then waist no time! Hello Dutch Tech - Gurus Are you looking for a career change with a forward-thinking global organization? Then, come be part of an award-winning company and join a successful team that will boost your career! ManpowerGroup on behalf of its client, a global technology and services leader is looking for highly dexterous and digital-savvy Dutch speakers to work part time, 20 hours per week. HQ Location: Athens Working Model: Fully remote ️You will be reporting to Technical Support Supervisor What you will do: • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Management of incoming video-calls • Build sustainable relationships of trust through open and interactive communication • Keep records of customer interactions, process customer accounts and file documents • Ask probing question to identify the technical issue faced by the end user and support with the troubelshooting steps needed • Work 3 days per week; Monday & Wednesday 10:00-18:00, Friday 10:00-14:00 FIXED SCHEDULE Requirements What we are looking for: · Native or near-native Dutch speakers · Fluency in English · Clear Communication Skills · Tech savvy/Knowledge of MS office tools · Enthusiastic, patient, empathetic, multi-tasking and communicative Benefits Competitive compensation Rewarding bonus scheme ✅ Permanent contract Private health care benefits All candidacies will be treated with strict confidentiality. If you feel this role is for you, then waist no time!