Delivery Operations Coordinator
Ashley | The Wellsville Group is seeking a detail-oriented Delivery Operations Coordinator for their Batavia, NY location. This role involves managing scheduling, coordinating with guests, and supporting delivery teams to ensure smooth operations and great guest experiences. Responsibilities Monitor and organize the inbox daily, responding promptly Schedule deliveries accurately—confirm addresses, order details, phone numbers, and explain the process clearly Contact guests to book deliveries, share operating hours, and keep communication consistent Follow up daily until every delivery is confirmed Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction Submit Route Change Forms and Account Reviews, following up to resolve issues Track deliveries in real-time to ensure accuracy and timeliness Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions Take on additional tasks as needed to support the team Skills Strong computer skills, including typing and Microsoft Office Clear, professional phone presence Ability to multitask and stay focused in a busy environment Comfortable sitting for up to 4 hours at a time High School Diploma or GED Customer service experience Company Overview WHO WE ARE: We always aim to be a great place to work. It was founded in 1967, and is headquartered in Westons Mills, New York, US, with a workforce of 201-500 employees. Its website is