Customer Support Specialist - Payroll

Rippling is a company that provides a unified platform for HR, IT, and Finance, allowing businesses to manage their workforce systems efficiently. They are looking for a Customer Support Specialist for their Payroll team to provide expert guidance and resolve customer inquiries related to their platform. The role involves maintaining product knowledge, handling customer issues, and ensuring customer satisfaction in a dynamic environment. Responsibilities Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment Respond promptly and professionally to customer inquiries via email, chat, or video conferencing Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution Document and track customer interactions, transactions, comments, and complaints using the company's CRM system Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction Skills Bachelor's degree 0-3 years of work experience Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (any 9-hour shift) Demonstrated experience in problem-solving with attention to detail Time management skills and ability to prioritize Excellent communication skills, both written and verbal (in English) Prior customer support experience Prior experience of working during night shift Benefits Competitive salary Benefits Equity Company Overview Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Rippling has a track record of offering H1B sponsorships, with 2 in 2025, 42 in 2024, 70 in 2023, 81 in 2022, 33 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.