Customer Success Specialist (Tech Support)

Customer Success Specialist (US Client) Support real estate pros. Simplify tech. Build loyalty. Does this sound like you? • Are you a natural people person who can manage a product demo while chatting easily with real estate agents? • Do you love supporting customers — whether that means troubleshooting a ticket or jumping on a quick call to walk them through a solution? • Are you energized by variety — blending client success, light tech support, and admin tasks in your day? • Does the idea of being a trusted sidekick in a fast-paced, high-autonomy role excite you? If you're nodding, you may be the perfect fit for this uniquely blended CSM opportunity. The Opportunity We're looking for you to support our U.S.-based Real Estate Dashboard product, working CT hours (10 AM – 7 PM ET). You’ll be the right hand to our primary CSM, helping manage overflow communications, product demonstrations, light technical support, and inbound calls — all while keeping customers happy, confident, and engaged. This is a role for someone who thrives on building rapport and helping users make the most of our product. You’ll receive thorough onboarding and shadowing to learn the platform inside and out — and you’ll play a key role in ensuring every customer feels supported and successful. What You’ll Do Be the Front Line of Support • Assist in responding to inbound customer inquiries through ZenDesk and HubSpot. • Handle light technical support issues or escalate as needed. Run Demonstrations & Build Relationships • Lead or co-lead product demonstrations for real estate agents — guiding them through features while building rapport and comfort. • Be friendly, confident, and personable on video and phone — small talk is a plus! Share the Customer Load • Support our lead CSM by handling overflow communications, follow-ups, and day-to-day customer interactions. • Stay on top of customer health and surface any risk indicators proactively. Learn, Adapt, and Grow • Dive deep into our dashboard product and keep up with product updates. • Provide thoughtful feedback on trends, questions, or roadblocks you observe. • Assist in improving internal processes and client-facing documentation. What You Bring Must-Haves: • Experience in Customer Success, Account Management, or administrative support involving direct client communication. • Excellent communication skills via phone, email, and video. • Comfort with both structured client interactions (like demos) and casual conversation. • Familiarity with ticketing platforms such as ZenDesk or HubSpot (or ability to learn quickly). • A calm, flexible approach in a small-team setting where responsibilities may shift or evolve. • U.S. based, with availability during 10 AM – 7 PM ET (CT timezone). Nice-to-Haves: • Experience in real estate tech, SaaS, or service-driven platforms. • Ability to pick up light technical troubleshooting. • Prior exposure to tools like screen-sharing, CRM systems, or helpdesk software. Why Join Us? We live and breathe our values: • Customer First — We make our users feel heard, supported, and empowered. • Innovative — We move quickly to improve and adapt. • Passionate — We love solving problems that matter. • Sense of Urgency — When a customer needs help, we’re already on it. • Accountable & Reliable — We own outcomes and follow through. • Relentless Execution — We don’t wait — we deliver. You’ll join a company that’s growing fast but grounded in customer care, where your voice matters, and your impact is immediate. Ready to Step In and Shine? If you're looking for a role that blends heart, hustle, and human connection — where every day brings variety and purpose — we’d love to meet you! Apply tot his job