Customer Service Specialist (KellyConnect Armed Forces)

Overview Think the best job opportunities are far away? Think again! Great opportunities are right here in your backyard. KellyConnect is hiring remote technical support representatives to join our team. Let us help you grow at work and discover what's next in your career. Compensation/Scheduling & Training Details: • Payrate: $17.85/hr. • Location: Work from Home • Schedule: A minimum of 38 hours/week will be scheduled between 12pm-10pm CST • Due to business needs schedules will be comprised of evenings, weekends, holidays and overtime will be scheduled as necessary. • Start & end times will vary. • 4 fixed scheduling options are available. • To ensure you are set up for success there will be 5 weeks of paid training. • Training will be comprised of self-led activities/instructor-led curriculum & on the job training. Why you should apply to be technical support representative: • Explosive growth opportunities with 99% of promotions identified internally. • Call center career mapping for quality assurance, training & leadership opportunities for those desiring career development. • Work from home positions- you provide the internet, and we provide the equipment! • As your career progresses & competencies are assessed there is earning potential up to $21.45/hr. within the program • KellyConnect offers paid time off & paid holidays as well as voluntary health & retirement benefits. • Access to our "Perk spot" program which offers discounts and rebates on goods & services from today's best-known brands as well as opportunities to take advantage of our education and learning discounts. Responsibilities What's a typical day as technical support representative? • Interacting with hundreds of callers daily and using techniques like active listening and critical thinking to bring resolutions to a wide array of customer service inquiries. • Actively resolving complaints and concerns within the queue. • Investigating billing & fraudulent activity concerns. • Processing account requests. • Providing guidance with product features & properly diagnosing hardware/software issues. • Screen sharing to resolve technical issues as needed. • Coordinating appointments for further troubleshooting & maintenance. • Researching articles and work instructions to efficiently resolve inquiries. • Properly documenting notes and effectively summarizing conversation details. • Openly accept feedback, coaching & training to further develop skills. Qualifications • This job might be an outstanding fit if you: • Have the ability to build rapport and trust with people quickly. • Are able to articulate your thoughts clearly and concisely. • Solicit feedback openly and adjust accordingly. • Have a High School Diploma or GED • Familiarity with iOS and/or MacOS, or comparable technology, is preferred but not required. • What happens next? Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be technical support representative today! Get a complete career fit with Kelly® You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.