Customer Service Professional
About the Company Teleperformance is a global leader in digitally integrated business services, providing comprehensive customer care, technical support, debt collection, social media, and other services to enhance customer interactions. With operations in over 80 countries, we connect the biggest and most respected brands in the world with their customers. We are committed to fostering a diverse and inclusive environment where innovation thrives and employees are empowered to grow their careers. Job Description We are seeking a highly motivated and customer-focused individual to join our remote team as a Customer Service Professional. In this role, you will be the first point of contact for our clients’ customers, providing exceptional support and resolving inquiries efficiently. This is a 100% remote position, offering the flexibility to work from your home office while being an integral part of our dynamic global team. If you have a passion for helping people, excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply. Key Responsibilities • Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner. • Provide accurate information, resolve customer issues, and troubleshoot problems effectively. • Document all customer interactions and resolutions thoroughly in the CRM system. • Maintain a high level of customer satisfaction and strive to exceed service expectations. • Collaborate with team members and other departments to escalate and resolve complex issues. • Adhere to company policies, procedures, and service level agreements (SLAs). • Participate in ongoing training and development to enhance product knowledge and service skills. Required Skills • Excellent verbal and written communication skills in English. • Proven ability to empathize with customers and provide active listening. • Strong problem-solving and critical thinking abilities. • Proficiency in using CRM software and other customer service tools. • Ability to work independently and manage time effectively in a remote setting. • High-speed internet connection and a quiet, dedicated home workspace. • Minimum of 1 year of experience in a customer service or contact center role. Preferred Qualifications • Previous experience in a remote customer service role. • Fluency in an additional South African official language. • Familiarity with various operating systems and basic technical troubleshooting. • Tertiary qualification in a relevant field. Perks & Benefits • Competitive monthly salary with performance incentives. • Comprehensive medical and dental benefits. • Paid time off and holiday benefits. • Opportunities for career growth and professional development. • Access to a global network of colleagues and resources. • Employee assistance programs. • Work-from-home flexibility. Get Latest Jobs, And Visa Sponsorship Updates Apply tot his job