**Customer Experience Advocate – Empowering Exceptional Customer Journeys at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic Customer Experience Team at blithequark, where we're revolutionizing the way people work, collaborate, and achieve their goals. **About blithequark** At blithequark, we're on a mission to make work simpler, more productive, and enjoyable for individuals and teams around the world. Our cutting-edge platform, monday.com, is designed to help users connect their goals and challenges with the perfect solution. As a Customer Experience Advocate, you'll play a vital role in empowering our customers to get the most out of our product, while also shaping the future of our platform through your feedback and insights. **The Role** As a Customer Experience Advocate at blithequark, you'll be the face of our company, interacting with customers across various channels, including live chat, email, phone, and screen shares. Your primary objective will be to empower customers to connect their goals and challenges with the solution in monday.com, while also collaborating with internal technical teams to resolve issues and improve our product. **Key Responsibilities:** * Engage with customers across multiple channels, providing timely and effective support to ensure their success with monday.com * Collaborate with internal technical teams to resolve customer issues, from reporting to verifying bug fixes * Serve as the liaison between customers and the rest of the blithequark team, advocating for customer needs and helping shape the best possible version of our product * Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit * Create both internal and external documentation to enhance our knowledge base and improve customer support * Advise customers about new features and functionalities, ensuring they stay up-to-date with the latest developments in monday.com **Requirements:** * Experience providing customer or technical support, with a strong background in SAAS (Software as a Service) environments * Understanding of help desk software and remote support tools, with experience with Zendesk being a plus * Excellent problem-solving skills, with the ability to multitask and prioritize tasks effectively * Superb written and verbal communication skills, with a positive attitude, empathy, and a collaborative mindset * Ability to take initiative and adapt to changing circumstances, with a willingness to learn and grow with our company **What blithequark Can Offer You:** * Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program * Amazing company culture that values transparency, collaboration, and fun, with a focus on employee well-being and growth * Monthly stipends for food, wellness, and commuter work, to support your work-life balance and overall well-being * Fully dedicated learning and development team, providing opportunities for our employees to hone and gain new skills * Award-winning work environment, recognized as a "Best Place to Work" by BuiltIn and "Great Place To Work" certified * Global work environment, with employees in multiple locations around the world, offering diverse perspectives and opportunities for growth * Commitment to diversity, inclusion, and belonging, through Employee Resource Groups and access to resources and education to support our team **Compensation and Benefits:** * For Colorado-based hires only: Compensation Range: $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. * Visa sponsorship for this role is currently not available. * blithequark is an equal opportunity employer, committed to hiring talented individuals from diverse backgrounds and perspectives. **Join Our Team:** If you're a customer-centric professional with a passion for delivering exceptional experiences, we invite you to join our dynamic Customer Experience Team at blithequark. Apply now and become a part of our mission to make work simpler, more productive, and enjoyable for individuals and teams around the world. **How to Apply:** To apply for this exciting opportunity, please visit our website and submit your application through our online portal. We can't wait to hear from you and learn more about your qualifications and experience. Apply Now! Apply for this job