Business Development Representative

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As a Business Development Representative, you will drive revenue growth by engaging with prospects and customers, helping them understand the value of Intercom through effective pipeline generation. Responsibilities Strategic Account Targeting: Partner with Enterprise Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities Expert Enterprise Prospecting: Generate new business pipeline through expert cold calling, highly personalized email, and targeted LinkedIn social selling. You'll consistently attract new, large-scale customers by crafting hyper-personalized messaging for C-level executives, orchestrating multi-threaded outreach campaigns, and leveraging sales intelligence tools to uncover critical insights and pain points Exceptional Prospect Experience: Deliver an outstanding and tailored experience for prospective enterprise customers, acting as the initial point of contact and ensuring a high-value introduction to our solutions. You'll articulate Intercom's value as a trusted advisor Product & Market Acumen: Maintain a comprehensive understanding of Intercom's product suite and its value proposition Cross-Functional Optimization: Collaborate with Marketing, Sales Operations, and Product to improve business processes that directly impact enterprise pipeline generation and conversion, providing valuable field feedback Skills Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future 1+ year of customer-facing work experience (Sales and/or SaaS experience is a +) Experience and success from working with Enterprise sized accounts Operational Excellence: You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline Competitive Landscape & Industry Knowledge is crucial. You'll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news & industry trends Prospecting skills (cold calling, email, social): You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn) Communication: You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers Growth Mindset: You're self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback Results Oriented: You bring a never settle approach to quota, progression and team development. Results oriented SDRs are hungry to succeed and raise the bar Bachelor's Degree preferred Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator) Benefits Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! Company Overview Intercom is a software company that creates modern customer service software that redefines how businesses support their customers. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Intercom has a track record of offering H1B sponsorships, with 2 in 2025, 8 in 2024, 4 in 2023, 5 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.