Business Analyst

Teifi Digital is a Shopify Plus Platinum partner, excelling in resolving complex e-commerce challenges. They are seeking a driven and detail-oriented Business Analyst to support the design and implementation of unified commerce solutions for Shopify eCommerce websites, collaborating with cross-functional teams to analyze business needs and optimize digital experiences. Responsibilities Shopify Configuration: Customize Shopify themes, manage settings, and handle structured data within the platform Requirements Gathering: Work closely with merchants and internal stakeholders to gather, define, and document business and technical requirements Quality Assurance & Testing: Lead exploratory and usability testing efforts; document issues using tools such as JIRA Systems Integration: Coordinate with developers and partners to integrate third-party platforms including ERP, CRM, and payment systems Backlog & Documentation Management: Maintain project backlogs, produce user stories, systems diagrams, and functional documentation Stakeholder Communication: Act as a liaison between merchants, developers, designers, and project managers to ensure alignment and timely project delivery Merchant Support & Training: Develop and deliver training materials for new features and workflows Project Coordination: Support agile ceremonies and project planning activities (sprint planning, reviews, retrospectives) Skills Experience in the Shopify ecosystem (theme configuration & customization, data manipulation & mapping, systems integrations, etc.) or other similar platforms (Magento, BigCommerce, etc.) Experience with eCommerce data manipulation and working with commerce systems, ensuring effective management of product data, inventory, orders, and customer information Cross-functional work experience in a minimum of two of the following areas: Project management, digital agency, business consulting, omnichannel retail, data analytics, or digital marketing Proficiency in writing user stories and defining front-end and back-end requirements against client and system requirements A general knowledge of standard web languages (HTML, CSS, JS, Liquid) and their applications, with the ability to communicate complex requirements to development teams in a clear and easy-to-understand manner A good understanding of eCommerce best practices and the ability to integrate them into solution development Experience with agile working principles, including working with project teams, creating backlogs, sprint, and release plans that focus on efficiency and quality assurance Experience with integrating systems such as eCommerce platforms, ERP, CRM, payment providers, and more Experience with conducting in-depth system Quality Assurance Testing (QA), conducting user acceptance testing, and utilizing issue-tracking software such as JIRA Outstanding communication skills with the ability to strategize rapidly and present knowledge and ideas clearly to internal and external stakeholders A problem-solving, analytical mindset with the ability to adapt quickly when faced with challenges A self-starter with the ability to work autonomously with minimal supervision Benefits Ongoing professional development through training programs, certifications, and peer mentorship Hybrid work model depending on role, with a Granville Island office and free on-site parking Flexibility in work hours designed to accommodate appointments and personal responsibilities Comprehensive health and dental coverage in Canada, plus a health spending account Paid office closure between Christmas and New Year’s Regular team culture events, stocked office snacks, and a dog friendly workplace Performance based bonus opportunities for full-time employees Company Overview Teifi Digital provides solutions to solve business problems in digital commerce, ERP, systems, data, and inventory spaces. It was founded in 2015, and is headquartered in Surrey, British Columbia, CAN, with a workforce of 51-200 employees. Its website is