Billing & Collections Data Analyst

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. We are seeking a Senior Billing & Financial Data Analyst to join our Billing Operations team. In this high-impact role, you will be the technical data expert responsible for driving the accuracy, efficiency, and scalability of our entire Order-to-Cash (O2C) process. You'll apply advanced data modeling and analytical techniques using tools like Snowflake and Python/R to transform complex billing and collections data into clear, actionable insights, directly influencing key financial outcomes and strategic decisions across Finance and Leadership. About this roll (Responsibilities)* • Build, maintain, and enhance financial dashboards and data models in BI tools (e.g., Looker, Tableau, Hex) to track key metrics across the entire O2C lifecycle (Billing Accuracy, DSO, Overdue A/R, Cash Flow). • Design, implement, and maintain scalable data pipelines and reporting infrastructure within our data warehouse (Snowflake) to ensure data integrity and accessibility for billing, collections, and financial reporting. • Investigate and perform root cause analysis on complex billing discrepancies, revenue leakage, and collections anomalies, providing clear, data-driven recommendations to Product and Engineering teams for systemic fixes. • Automate recurring reporting and manual data processes using SQL and Python/R, increasing the speed and efficiency of the Billing Operations and Finance teams. • Partner with Finance, Revenue Operations, and Data Engineering to define, standardize, and align on billing data sources, metrics, and definitions for financial reporting. • Translate complex analytical findings into a clear, business-focused narrative and present strategic recommendations to senior leadership and cross-functional stakeholders. Do you have the right ingredients? (Requirements)* • 4+ years of hands-on experience in a Data Analyst, BI Analyst, or Data Science role, specifically focused on Billing, Order-to-Cash (O2C), Accounts Receivable/Payable, or core Finance domains. • Expert-level SQL proficiency with extensive experience in a cloud-based data warehouse environment, specifically Snowflake (or similar like Redshift, BigQuery). • Demonstrated hands-on experience with Python or R for data manipulation, statistical analysis, and process automation. • Strong background in data visualization, data modeling, and dashboard development using BI tools such as Looker, Hex, Tableau, or Power BI. • Proven track record of translating complex, technical data analyses into clear, measurable business outcomes and process improvements. • Deep understanding of the financial and business concepts within the quote-to-cash/order-to-cash process. Special Sauce (Nice to Haves):* • Experience extracting and working with data from enterprise financial systems (e.g., Zuora Billing, Oracle NetSuite, Salesforce). • Experience with dbt (data build tool) for data transformation and modeling. • Experience working in a rapidly scaling SaaS or subscription-based business. #LI-DNI The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $66,000—$106,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected]. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job