Auto Claims Operations Manager (Remote)

Remote Auto Claims Operations Manager (Remote) About the Role A rapidly expanding, private-equity–backed car care network with dozens of locations across the Midwest is strengthening its operational foundation to support aggressive nationwide growth. They are seeking a Remote Auto Claims Operations Manager — candidates must reside in Illinois, Wisconsin, Michigan, or Indiana — to take full ownership of the claims lifecycle, streamline processes, and enhance the customer experience across a multi-site environment. Why This Role Matters This is a high-impact builder role. As the company scales, claims management is becoming a strategic function that requires a leader who can design systems, reduce financial exposure, and improve operational consistency. Your work will directly influence customer satisfaction, cost control, and cross-departmental efficiency. What You’ll Do • Oversee auto damage claims from initiation through final resolution. • Design and implement standardized claims processes (SOPs) across all locations. • Build and manage relationships with trusted repair shops and service partners. • Serve as the primary escalation point for complex or disputed claims. • Analyze claims data to identify trends, reduce costs, and recommend improvements. • Partner closely with operations, customer success, and leadership to align workflows and drive results. What We’re Looking For • 5+ years of automotive insurance claims management experience. • Strong technical understanding of how vehicles are built and damage is assessed. • Proven experience improving or building claims processes in multi-site or service-driven environments. • Ability to work collaboratively across departments and influence organizational alignment. • Comfort in a fast-moving, high-growth environment. • Must reside in Illinois, Wisconsin, Michigan, or Indiana (role is fully remote within these states). Compensation & Benefits • Base Salary: $100,000+ • Annual Bonus: 10% • Location: Fully Remote (IL, WI, MI, IN only) • Benefits: Full benefits package available and shared during interview stages. Apply tot his job