Aston Carter Remote Transportation Representative- Midwest Only in Minneapolis, Minnesota
Description: Must reside in the Midwest Through member and provider contact, coordinate accurate and efficient transportation of members to health-related appointments. Contact will take place via telephone, fax, voicemail and in person. Specific duties and responsibilities include: Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner. Interpret member eligibility and coverage through thorough knowledge of the contracts, policies and procedures. Communicate with internal departments, members, providers and other customers regarding the transportation benefit in both verbal and written form, including faxing rides to providers at the appropriate times. ·Evaluate rider needs to provide best use of provider resources including bus passes, vans, or taxi cabs. ·Identify trends/issues that emerge in calls/correspondence, and inform Senior Representative or Supervisor. Assist in the development and communication of resolutions to internal staff as requested. ·Demonstrate and maintain a thorough and complete working knowledge of appropriate information management systems and the ACD phone system. ·Maintain good working relationships and open communication with internal and external customers. Additional Skills & Qualifications: Required Experience: High school diploma / GED 2+ years of call center experience, preference given to someone who has worked from home. Consistent work history Preference given to candidates with health insurance (HMO), physician group practice, or community agency. Bilingual in Spanish, Somali, or Hmong Experience Level: Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you. At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position. Apply tot his job