Aston Carter Remote Customer Service Representative For Wellness Program in Chandler, Arizona
Description: • Answer incoming calls to enroll prospects from qualified leads for Prime Fitness and use persuasive sales skills to retain plan members • Build rapport with members to identify need & recommend appropriate solutions • Answer questions and provide guidance to new members on amenities, facilities, billing etc. • Assist, support, or offer alternate solutions to members who wish to cancel • Be considerate of challenges faced by callers or members and use good judgment when handling sensitive information • Handle each member interaction with courtesy, professionalism and respect to guarantee exceptional service while supporting company values and policies • Disclose to members who enroll, the required terms and conditions for all applicable plans • Meet or exceed all monthly defined targets or quotas as issued by supervisors or director. Metrics include but are not limited to % of enrollments, member retention rates, up sells & revenues generated • Be an advocate of Tivity Health, Inc and the member by doing what is best for both parties • Other duties may be assigned by supervisor or management Skills: Customer service, Data entry, bolthires office Top Skills Details: Customer service,Data entry,bolthires office Additional Skills & Qualifications: • Ability to meet all key performance targets as outlined and may vary monthly. • Performance will be measured and reviewed frequently • Strong sense of ambition & self-motivation • Ability to overcome member objections, identify problems and resolve concerns • Engaging personality with the ability to paint a picture for the member • Must be courteous, supportive and respectful in all interactions • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable • Ability to multitask, i.e. engage in active listening while on the phone and navigate multiple applications on the computer • Maintain excellent quality standards for all calls, remain compliant with all information, Ex: Required disclosures, Terms & Conditions of enrollment/cancellation, Handling CC information • Ideal candidate will possess 1+ years in a call center with some light sales/upselling experience • This role is very trainable, so we are open to all member focused experience • High School Diploma or GED required Experience Level: Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you. At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position. Apply tot his job Apply tot his job Apply tot his job