Assoc Infrastructure Analyst Officer

Citi is a leading global bank, and they are seeking an Associate Infrastructure Analyst to assist with LAN/WAN and help desk administration activities. The role involves providing user support for various technology issues, conducting periodic reviews for compliance, and ensuring effective problem resolution. Responsibilities Assist in the execution of Technology Infrastructure delivery activities and apply basic technical knowledge to provide user-support for applications, software, hardware and network issues Assist in performing basic diagnostic work to recognize, track, and report on problems, escalating when necessary Resolve simple, routine problems and partner with proper parties to resolve more complex problems Use Citi's risk management and control methods (risk, self-assessment, COB, audit, etc.) to conduct periodic reviews of activities and ensure work is compliant with risk objectives Use precedence, best-practices and established disciplinary knowledge to assist in making and implementing decisions Grasp internal stakeholder requirements, expectations and effectively resolve problems Research and interpret factual information and identify inconsistencies in data or results Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Skills 0-2 years of relevant experience Effective written and verbal communication General knowledge of infrastructure technologies and standards within specialty area(s) Detail oriented and self-directed Ability to work in virtual / in-person teams and work under pressure or to a deadline Bachelor's/University degree or equivalent experience Benefits Medical, dental & vision coverage 401(k) Life, accident, and disability insurance Wellness programs Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays Company Overview Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. It was founded in 1812, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Citi has a track record of offering H1B sponsorships, with 1386 in 2025, 849 in 2024, 1375 in 2023, 1117 in 2022, 876 in 2021, 901 in 2020. Please note that this does not guarantee sponsorship for this specific role.