Amazon Account Manager | PPC & Client Success Expert

The Opportunity We're looking for someone who can own client success while orchestrating our team operations. This is a high-impact role where you'll be the bridge between our clients, our growing team, and our agency's growth trajectory. You'll step into critical client challenges, solve complex Amazon problems with speed and precision, and ensure every account is managed with excellence. You'll coordinate with our team (including account managers, PPC managers and other remote teams) to deliver consistently outstanding results. This role is perfect for you if: • You're an Amazon PPC expert who also loves the strategic side of account management • You thrive on solving problems that make clients say "I don't know what we'd do without you" • You're naturally organized and love creating systems that make work flow smoothly • You enjoy the dynamic nature of agency work - no two days are the same • You want meaningful responsibility in a growing company • You are excited about working on Amazon accounts for full management, not just on PPC What You'll Own Client Success & Account Management • Be the go-to problem solver for urgent client issues - catalog disasters, ranking drops, PPC emergencies, inventory forecasting and more • Lead strategy calls with clients (comfortable on camera and articulating complex strategies clearly) • Manage a portfolio of client accounts, ensuring each gets the attention and results they deserve • Provide daily support via Slack, email, Zoom, and Loom videos • Proactively monitor accounts and flag potential issues before they become fires • Create clear, professional Loom walkthroughs to explain strategies and updates to clients Hands-On Amazon Execution • Execute advanced PPC strategies across Sponsored Products, Brands, Display, and DSP campaigns • Optimize campaigns for profitability, managing significant monthly ad budgets • Leverage Amazon Marketing Cloud (AMC) for deeper campaign insights, audiences and attribution analysis • Troubleshoot catalog issues, listing optimizations, and backend challenges • Stay current on Amazon's evolving features and algorithm changes Team Coordination & Operations • Coordinate with account managers and remote teams to ensure timely task completion • Delegate effectively, matching team strengths to client needs and ensuring accountability • Build and maintain project tracking systems so nothing falls through the cracks • Create organized workflows for client deliverables, reporting, and communication • Conduct regular team check-ins to unblock issues and maintain momentum Strategic Operations • Develop streamlined processes for client onboarding, service delivery, and retention • Track project progress, KPIs, and client satisfaction metrics • Identify operational bottlenecks and implement solutions • Contribute to building our agency playbooks, SOPs and best practices What You Bring Required Experience • 3+ years of hands-on Amazon FBA experience, ideally working with brands generating $5M+ in annual revenue • Expert-level Amazon PPC skills: You've personally managed and optimized significant ad budgets ($30K+/month minimum) • Amazon DSP experience strongly preferred: you understand programmatic advertising and how to leverage it for brand growth • AMC knowledge is a major plus: you know how to extract insights and optimize attribution; also creating new audiences • Deep Seller Central knowledge: You can navigate backend issues, catalog problems, compliance challenges, and inventory management with ease • Client-facing experience: You've led calls, presented strategies, and built trust with demanding clients • Native or native-level English proficiency: you communicate clearly in writing, on calls, and in video recordings Technical Skills • Advanced PPC strategy and execution (Sponsored Ads, DSP, budget optimization) • Amazon Marketing Cloud (AMC) for campaign attribution and analysis • Organic ranking strategies (launches, keyword optimization, A9 algorithm) • Amazon catalog management and troubleshooting • Understanding of Amazon logistics, fees, COGs, and P&L optimization • Comfortable creating Loom videos and presenting on camera • Proficient with project management and tracking tools What Makes You Stand Out • Organized and systematic: You naturally create order out of chaos • Calm under pressure: When a client's listing goes down at 5pm on Friday, you handle it with grace • Proactive communicator: You don't wait for problems to escalate—you see them coming and address them • Flexible and adaptable: Agency work is dynamic, and you roll with unexpected requests and shifting priorities • Fun to work with: You bring positive energy, collaborate well, and make work enjoyable for everyone • Owner mentality: You care deeply about outcomes and client success, not just checking boxes What Success Looks Like (First 90 Days) Month 1: Master our client portfolio, build strong relationships, understand team workflows and current systems Month 2: Independently handle client challenges, lead confident strategy calls, implement improved tracking and coordination systems Month 3: Clients consistently praise your support, team operates smoothly with clear accountability, and the founder can focus on growth initiatives Why Join PeakSellers? We’re a friendly, collaborative team that brainstorms together, helps one another, and truly celebrates each other’s wins. • Meaningful Responsibility: You'll have real influence on agency direction and client outcomes • Skill Development: Work across diverse brands and categories, constantly expanding your expertise • Dynamic Environment: Every day brings new challenges and opportunities to problem-solve • Collaborative Culture: Work alongside a small, talented team that values your input • Remote Flexibility: Work from anywhere with reliable internet and strong communication • Growth Opportunity: As the agency scales, opportunities for increased responsibility and advancement grow with it Compensation Competitive base salary based on experience, with performance incentives tied to client retention and account growth. How to Apply Send us: • Your resume highlighting relevant Amazon and client management experience • A brief note or short video (2-5 minutes) answering: • Tell us about a time you solved a complex Amazon PPC or Account challenge • How do you stay organized when managing multiple client accounts and team members? • What excites you most about this role? We're moving quickly on this hire. If this sounds like your next challenge, we'd love to hear from you. Apply at: [email protected] Apply tot his job