AI Engineer, Integrations - Bellevue
Aircall is a unicorn AI-powered customer communications platform used by over 22,000 companies worldwide. The AI Engineer for the Integrations team will design, develop, and optimize scalable cloud-based solutions, collaborating with cross-functional teams and contributing to the entire software development lifecycle. Responsibilities Own key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules Propose innovative solutions by staying ahead of AI landscape trends and emerging technologies Participate in requirements analysis to help with providing the right technical and business solutions for our customers Have key responsibilities within the design, architecture, and end-to-end delivery of your development Write clean scalable code and test and deploy applications and systems Revise, update, refactor, and debug code Participate in code reviews to ensure code quality and share knowledge Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients Involvement in product and platform performance optimization and live site monitoring Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability Security is at the forefront of your mind in everything that you do Skills Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration Proven understanding and direct experience with Agentic AI systems, including designing, developing, and deploying AI Agents and MCP prototype/servers Familiarity with AI frameworks (e.g., LangChain, LlamaIndex, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization At least 1 year of experience in back-end development using Python, TypeScript/Node.js, or Java, with a focus on security, scalability, availability, and performance Full-stack development experience is a strong plus Ideally you will have worked with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon Benefits Medical, dental, and vision insurance is 100% covered 401k plan with company matching! Unlimited PTO — take the time you need to come to work feeling great! Wellness, internet, and childcare reimbursements Generous parental leave policy Company Overview Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Aircall has a track record of offering H1B sponsorships, with 9 in 2025, 3 in 2024, 1 in 2023, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.